Estimated Arrival: Between May 27 and Jun 03. *ETA to the USA Only
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- Product Guarantee
- Shipping & Returns
- Price Match
- Commitment to Our Community
ACME FURNITURE LIMITED WARRANTY
We strive to carry quality brands and deliver your new furniture in perfect condition. We also guarantee that all products are accurately described and will give you the service that meets or exceeds your expectations. If something is wrong with your furniture, we will do everything we can to help you. If there are any problems with the quality of the materials or workmanship of a product, we will adjust, repair, or replace based on our assessment. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements or warranty claims. There will be a note in the literature that comes with your furniture that will direct you on who to call in the event that parts are needed or a damage claims needs to be filed. If this information is not available or if you have any questions, please call us at 833-221-5680 or email us at firstname.lastname@example.org.
ACME Furniture warrants to the Original Purchaser who acquired a new product from Barnhill Desks that this product will be free from defects in its workmanship and materials, under normal use and service conditions, as described herein. "Defects" as used in this warranty, is defined as any imperfections that impair the use of the furniture or product. ACME Furniture will replace any defective part, at its discretion, and without charge to the original purchaser other than the freight from the end consumer to ACME Furniture.
Replacement parts can only be supplied if parts are available. Order replacement parts at https://www.acmecorp.com/losangeles/rma-request-application. Items out of production may be unavailable. This warranty will be effective for the applicable time period beginning the date of purchase on your original sales receipt. ACME Furniture’s obligation under this warranty is limited to repairing or replacing products or parts as provided herein. This product has been designed for and is intended for home use only. This warranty is Original Purchaser’s sole remedy for product defects, and this warranty does not extend to any product, or damage to any product, caused by or attributed to abuse or misuse, products used for commercial or rental purposes, use modifications of, or attachments to the product, and products or parts not used, maintained, or extended hereunder is in lieu of any and all other warranties, express or implied, including without limitations any implied warranty or merchantability or of fitness for a particular purpose.
Neither Barnhill Desks nor its manufacturer, ACME Furniture will be responsible for indirect, special, incidental or consequential damages. This warranty is limited to merchandise purchased in the Continental United States, excludes AK, HI and PR. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights that may vary from state to state.
ACME Furniture will advise you of the procedure to follow in making warranty claims. The following are the procedures for warranty claims:
- Call ACME Furniture Monday – Friday, from 9am-5pm (Pacific Standard Time) at (800) 392-8168 to explain the defect and give your name, address and phone number. Please have ready the model number of our product, date and place of purchase. You can also e-mail them at email@example.com and include the same information. You may be asked to attached photos of damage and invoice.
- If they determine that replacement will remedy the situation, and in order to determine the extent or the cause of the defect, purchaser will need to send the part in question at purchaser’s expense. Once they receive the part, they will examine it and determine whether the claim is valid (or not), and then proceed to send the replacement. ACME Furniture will ship the replacement at their expense.
Order Processing and Shipment:
Our suppliers are located in Texas, Florida, Georgia, California, Montana, North Carolina and New York. All of our furniture is shipped supplier-direct to the buyer. If your order is in stock and we process the charges to your credit card, it will ship within 5-7 business days from the date of your order. We ship via UPS, FedEx, USPS and DHL for larger freight. ETA times can vary depending on the carrier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org or our online chat, available 24/7.
Please note that the recipient must open and inspect the contents of all boxes immediately upon arrival to report any damages or defects. Take pictures of all damages. For items that are shipped via freight carrier, you must inspect the item on site and note any defects on the bill of lading when signing off on delivery. Any claims for damages need to be reported within 5 business days to qualify for credits or adjustments. For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order.
We want your experience to be perfect from start to finish. Should you find any issues upon delivery, please contact us at 833-221-5680 or email@example.com and our team will ensure your issue is resolved as quickly and efficiently as possible.
Should you need to return your merchandise, please first review our return policy. Once an order has shipped, it cannot be cancelled, rerouted or redirected. Please do not refuse the delivery of any non-damaged shipment as this may result in additional restocking fees, the loss of the product, and may void any possibility of a refund. Refused deliveries will incur the roundtrip shipping costs.
RETURN & REFUND POLICY
All returns must be requested within 60 business days from the date of purchase. A Return Authorization number is required. Contact us to receive a Return Authorization number.
- Any claim for defective merchandise must be packed in Acme’s Original Boxes without any writing on the box. Claims for defects or missing parts must be made within 60 days. After 60 days there is no service agreement. No Exception.
- Pictures are required to claim defective merchandise with a copy of an invoice. Please e-mail or mail to: firstname.lastname@example.org
- We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.
- There will be a 20% re-stocking fee for all returned items. (Call for details).
- Any claims for merchandise damaged in transit must be made through the freight carrier. Before signing the freight bill, please inspect all boxes for damages. (Please make sure the carrier signs the freight bill for any damages).
- All returned shipments must include RMA number and original invoice.
- No cash refunds. Exchange and credit only.
- For all damage claims, please have the original invoice and RMA number.
We do not accept returns due to customer remorse or aesthetic dissatisfaction.
If you encounter a defect in your product, we are truly sorry. Please call us at 833-221-5680 or email us at email@example.com to request a replacement or return on the item.
HAVE ADDITIONAL QUESTIONS?
Please contact us at 833-221-5680, Chat, or firstname.lastname@example.org Monday through Friday.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
10% of our sales goes to supporting OurCalling homeless ministries in the Greater Dallas area.