WARRANTY
Our Manufacturer RESPAWN hereby warrants that the products distributed by it shall be free of all defects in original material and workmanship for the product provided the product has only been used under Normal Commercial Use. RESPAWN will repair or replace, at their option any product or component that is defective in material or workmanship. This warranty only applies to products purchased directly from us (an authorized RESPAWN reseller) and is valid for the original purchaser only.
Exclusions to the Warranty are as Follows
- Normal wear and tear, which are to be expected over the course of ownership
- Damage resulting from shipment, which will be handled under separate terms
- Damage resulting from storage, alteration, unauthorized repair, infestation, misuse, abuse, accident, acts of God, natural causes, and/or exceeding listed capacities
- Products used for rental purposes
- Failure to provide reasonable and necessary maintenance (per product instructions)
- Transportation and labor costs associated with warranty replacements• 2 years on all fabric and material
- 2 years on electrical systems
- 2 years on any moving parts which would include but is not limited to chair mechanisms, castors, and gas lifts.
- 5 years on tables and desk frames
- 2 years on table and desktops
- COM fabric is not covered under this warranty
Seating
All seating is covered under warranty for the product under normal use. RESPAWN does not warrant the color-fastness or matching of colors, grains, textures of covering materials.
Normal Commercial Use for Seating is defined as 8 hours a day, 5 days a week with a weight capacity not to exceed 275 lbs.
Notice to Purchaser for Home or Personal Use
Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted does not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty applies only to products sold within the United States of America and the Commonwealth of Canada.
Warranty Terms and Conditions
Ordering Information
All orders MUST be made through us (a RESPAWN authorized reseller) and must include model numbers, color, quantity, accessories and any special instructions at the time of purchase. Purchaser assumes responsibility to supply correct information when placing order.
Shipping & Handling
Damages must be reported to us within 5 days after the receipt of goods and shortages must be noted immediately upon receipt so a claim can be file with RESPAWN. Please inspect your package upon receipt and take pictures of all damages. If reported after the fifth day, it will be up to the sole discretion of RESPAWN to repair or replace product at no charge. We cannot accept damage reports after this time. All orders shipped to APO/FPO locations will incur an additional $15 per carton handling charge.
To the extent allowed by law, RESPAWN makes no other warranty, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. RESPAWN will not be liable for any consequential or incidental damages.