Order Processing and Shipment:
Our suppliers are located in Texas, Florida, Georgia, California, Montana, North Carolina and New York. All of our furniture is shipped supplier-direct to the buyer. If your order is in stock and we process the charges to your credit card, it will ship within 5-7 business days from the date of your order. We ship via UPS, FedEx, USPS and DHL for larger freight. ETA times can vary depending on the carrier. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com or our online chat, available 24/7.
Please note that the recipient must open and inspect the contents of all boxes immediately upon arrival to report any damages or defects. Take pictures of all damages. For items that are shipped via freight carrier, you must inspect the item on site and note any defects on the bill of lading when signing off on delivery. Any claims for damages need to be reported within 5 business days to qualify for credits or adjustments. For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order.
We want your experience to be perfect from start to finish. Should you find any issues upon delivery, please contact us at 833-221-5680 or firstname.lastname@example.org and our team will ensure your issue is resolved as quickly and efficiently as possible.
Should you need to return your merchandise, please first review our return policy. Once an order has shipped, it cannot be cancelled, rerouted or redirected. Please do not refuse the delivery of any non-damaged shipment as this may result in additional restocking fees, the loss of the product, and may void any possibility of a refund. Refused deliveries will incur the roundtrip shipping costs.
RETURN & REFUND POLICY
All returns must be requested within 30 business days. A Return Authorization number is required. Contact us for returns to receive a Return Authorization number.
Returns must be in the original packaging and in their original condition. Items returned will incur a 25% restocking fee per item in addition to all shipping costs incurred. Returns that are not approved in advance, not in the original packaging and not in original condition will not be refunded. Returns due to incorrect address provided will result in credit less administrative fee, 25% restocking fee, and all shipping and handling charges for outgoing and return shipment.
We do not accept returns due to customer remorse or aesthetic dissatisfaction. Many of our products are skillfully hand crafted with variations in color, size and finish making these irregularities an important part of the elegance and beauty of our product.
If you encounter a defect in your product, we are truly sorry. Please call us at 833-221-5680 or email us at email@example.com to request a replacement or return on the item.
HAVE ADDITIONAL QUESTIONS?
Please contact us at 833-221-5680, Chat, or firstname.lastname@example.org Monday through Friday.