RETURN & REFUND POLICY
All returns must be requested within 15 business days. A Return Authorization number is required. Contact us for returns to receive a Return Authorization number.
Returns must be in the original packaging and in their original condition. Items returned will incur a 25% restocking fee per item in addition to all shipping costs incurred. Returns that are not approved in advance, not in the original packaging and not in original condition will not be refunded. Returns due to incorrect address provided will result in credit less administrative fee, 25% restocking fee, and all shipping and handling charges for outgoing and return shipment.
We do not accept returns due to customer remorse or aesthetic dissatisfaction. Many of our products are skillfully hand crafted with variations in color, size and finish making these irregularities an important part of the elegance and beauty of our product.
If you encounter a defect in your product, we are truly sorry. Please call us at 833-221-5680 or email us at firstname.lastname@example.org to request a replacement or return on the item.
HAVE ADDITIONAL QUESTIONS?
Please contact us at 833-221-5680, Chat, or email@example.com Monday through Friday.